Monday, April 10, 2006

Skype is Call-center ready

One of the least used features of Skype is its ability to register simultaneous from multiple locations. By contrast other VoIP software allows only one registration at a time. Although this feature may say nothing to a home user, a small call-center business can make use of it by implementing the call-center business on top of Skype.

The setup required to implement the call-center is minimum and basically consists only in registering Skype with the same user name from multiple computers. From this point on the call-center functions as expected, having features found only in more expensive setups.

When user calls in, all available support Skype installations begin to ring. In this moment any available customer representative may take the call. Successive calls ring only the remaining support team members.

1 comment:

Web2earn said...

Hello and thanks for the opportunity to post on your blog.

I believe call center and answering service outsourcing is the way to go for many US-based companies who want to cut down running costs and thus increase their overall profits. However, one of the main issues that needs to be dealt with is that of staff training. There are a lot of professional call center training courses that are destined to be attended by the call center agents in order for these people to be more efficient and to be more specialized in their jobs. Most of the call center operation staff is composed by call center industry managers with experience in telecommunications, information technology and business development. Call centers are normally providing a whole range of external services, such as: call center services, contact center and help desk towards the biggest companies in the whole world.

In case you wish to read more about this I invite you to read my study on outsourcing call center services

Warm regards,

M. Rad