Tuesday, April 18, 2006

Quickly get a customer representative on the line

It is almost impossible these days to call a company and hear immediately the voice of an operator. To minimize costs and ‘improve’ company image most of today businesses implements complex IVR systems for their phone systems. With all of the features offered by these IVRs sometimes you just need to talk with an operator.

This is the reason behind the gethuman website. The site offers several tips for quickly get an operator on the line and also maintains a database ( http://gethuman.com/us/ ) with known shortcuts for several well known companies.

I don’t know if those companies are happy with this information exposed on internet or if the database reflects latest IVR system changes, but the site worth at least a visit, even if only for this joke:

“gethuman psychiatric hot line.

If you are obsessive-compulsive, please press 1 repeatedly.
If you are co-dependent, please ask someone to press 2.
If you have multiple personalities, please press 3, 4, 5 and 6.
If you are paranoid-delusional, we know who you are and what you want. Just stay on the line so we can trace the call.
If you are schizophrenic, listen carefully and a little voice will tell you which number to press.
If you are manic-depressive, it doesn't matter which number you press. No one will answer.”

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