With all voice advantages some companies have found that sometimes a little chat is a more efficient way to guide lost customers on a seller site. Being lost on a web site or calling the support number and hear a message like this: “Please listen carefully because our menu has changed. Press 1 for…” is not fun at all.
The solution offered is via real time online chatting with support personnel. Although is possible to use already made chat tools (such as MSN Messenger, Yahoo Messenger, etc), the companies prefer to implement solutions with a more business like look. The advantages are for both customer and company. The company is able to answer faster to customer requests and the associated costs are always lower.
The following list is just a small offer of business chat tools for web sites:
Although this solution has some advantages, serious sellers should not use it exclusively. Almost always the presence of a phone number in the contact section of a web site increases customer’s trust.